FAQs - Hay Festival Querétaro 2024

Hay Festival Querétaro is back for a new edition! And we will answer (almost) all your questions here

Hurray! The festival is back. But, which are the dates?

Hay Festival Querétaro 2024 will run from September 5 to 8, with events at Querétaro, Corregidora and Tequisquiapan. Events happening at Teatro de la Ciudad on Friday, Saturday and Sunday will be live streamed, so anyone who can't join us at Querétaro will be able to watch the festival. And if you can't see the events live, don't worry, as they will be available until September 23.

Great! Will you suggest us some authors from the programme?

Come on... that's a tough... biggest names and hidden gems will give talks full of knowledge and joy, and will be thrilling. We have participants of 22 countries, who will take part on 101 activities for all the ages. Nobel Prize Laureates as Kailash Satyarthi (Peace, 2014), writers such as Amalia Andrade, Sara Barquinero, Alberto Fuguet, Leila Guerriero, Javier Moro and Raúl Zurita; musicians as Lila Downs, Glen Matlock (Sex Pistols) and Colin Greenwood (Radiohead); science with Julieta Fierro and Henry Marsh; thinkers as Rebecca Solnit... Do you want more? Go to our Highlights page.

Is there any chance you have a video so I can share it with all my friends?

Of course we have! Now it's time to share it wildly.

As you are talking about sharing. Which are Hay Festival's social media accounts?

Everything about Hay Festival Querétaro will go on our Spanish feeds of Facebook, Instagram,  TikTok, Twitter and YouTube. The official hashtag for this edition is #HayQuerétaro24. And we do also have English speaking accounts that will also support us: Facebook, Instagram, TIkTok, Twitter and YouTube.

I would like to buy some tickets. Where do I purchase them?

As easy as visiting our programme page. Then, you just need to choose your events, and follow a few easy steps to register at the Hay Festival site. Proceed with the payment, using a credit card, and you will receive your tickets..

How much is each ticket?

20MXN. And, as every year, we will have some free events, as Hay Festival Joven -for university community-, Hay Festival Comunitario -with outreach events for the whole family, in the seven Delegaciones and at Corregidora and Tequisquiapan-.

Which payment methods are available?

For online purchases, the only valid payment method is credit card. We do accept Visa, Mastercard and Maestro. We will have a physical Box Office from 2 September onwards, where you will be able to pay in cash or credit card.

If I buy the tickets online, will I receive them on my e-mail address?

Yes you will! You will receive an e-mail with your tickets, that will have a QR code that will be scanned on the entrance. You will also find your tickets at your "Order History", inside "My Account", on the website.

I'm a University student / I'm + 65 years old. Do I have any discounts?

Students and +65 customers have up to 10 tickets each, for free. %20 of each venue capacity will be available for this purpose. You will need to fill a form to prove you are student or +65. You might be asked to show your ID when entering to the events. 

Is there any kind of pass to see all the events? Or do I need to purchase single tickets for each event? 

We don't have passes for the whole festival, so yes, you will need to buy tickets for each event you are interested in.

Can I go to as many events as I want?

Sure! Enjoy as many events as you want and spread your knowledge! Just bear in mind that some events are at the same time...

And for online streaming, is there any limit on the number of events I can register for?

No! You can join to whichever events you wish. In fact, don't you know that we love all of you that register to plenty of events? And, isn't it joyful to be surprised by new authors that we did not know before?

Will Spanish events have simultaneous translations into English?

No. As this is a Festival celebrated on a Mexican city, it is specially aimed for an Hispanic audience. Therefore, events in Spanish will not have translations, and events in English and French will have simultaneous translation into Spanish.

Can I ask questions to the authors?

Yes. Just raise your hand at the Q&A, in the last 15 minutes of the event.

Will there be book signings?

That is true. Authors will be signing books.

What can I do if I have tech issues when watching live events?

We suggest that if you are experiencing technical issues viewing the activities, you try one of these solutions:

1. If audio or video have lags, please try with lower resolutions, you can click on the video, in the right lower side.

2. This might be because your Internet connection is not working as well as it should. If you are sharing your network with more people, try asking them not to use Internet and the same time.

3. Refresh your page.

Our streamings work with Vimeo Live. Here you will find some advices to solve any problem.

Can I watch the events anywhere or do I need to be in Mexico?

Yes, you can watch the events anywhere in the world. You only need to take into account that the Time Zone and hour shown on the website are the ones of Querétaro, Mexico.

Can I see the events later if I can't join live?

Yes you can, events will be available to watch until September 24. Once this period is over, you will be able to watch them on  Hay Festival Anytime.

I'm a journalist. Where can I ask for my accreditation?

Just visit our Press website. You will find all the information for media there.

Is there any activity planned for neurodivergent individuals or any support to make the festival more inclusive for people with hearing disabilities?

We have made strides in making the festival more inclusive, so three conversations will feature interpretation in Mexican Sign Language (LSM), and we have also organized a relaxed performance, adapted to be more accessible for people with sensory, cognitive, or autistic spectrum disabilities.

I do have more questions. Can I write you?

Please, send us an e-mail to contacto@hayfestival.org and we will get back to you soon.

And if your inquiry is Box Office-related, you will find us at tickets@hayfestival.org