There is no one who has a bigger impact on the mood of a workplace than the boss. But how do you ensure you’re one of the good ones, and not a figure that everyone complains about? Starting with his own background, Henry Engelhardt shares his advice on how to be a better boss, in conversation with Antonia Garrett-Peel, Senior Writer at Management Today. With almost 50 years’ working experience, starting with Poochie’s Hot Dogs at age 13, Engelhardt is a founder and CEO emeritus of Admiral Group, based in Cardiff. It is the largest private car insurer in the UK and the only FTSE 100 company in Wales.